|Updated July 7, 2020|
Please e-mail [email protected] with any questions, comments, or concerns.
CLUB OPERATIONS, HOURS, SERVICES AND AMENITIES
Q. Are the clubs open?
A. Yes. Both Silver Gull Beach Club and Breezy Point Surf Club are open, though there are COVID-19 limitations and restrictions in place. The following are open or up and running:
Beaches (Non-Swimming): Phase I, May 29th
Restrooms: Phase I, May 29th
Food & Beverage (To Go & Delivery): Phase I, May 29th
Outdoor Dining: Phase II, June 26th
Beaches Swimming: Phase II, July 1st
Pools: Phase II, July 3rd
Accommodations Limited Access: Phase II, July 3rd
Q. What are the hours of operation for the 2020 Season?
A. The clubs will be open 10am-9pm daily, weather permitting. The beaches will close at 7pm for swimming. Unlike previous seasons, the club will need to be temporarily closed during inclement weather since we cannot maintain social distancing when gathered in common areas and we cannot congregate in the cabanas. Hours of operation may be further adjusted as required to comply with COVID guidance.
Q. How will you manage the pool and surrounding areas in light of COVID-19 restrictions?
A. The pool will be open daily from 10am-8pm. Access to the pool will rotate every hour based on last name (see schedule below). Additionally, every 45 minutes the pool will be closed for 15 minutes to be cleaned and sanitized. You can find the pool schedule here.
Q. Will we be able to use chairs on the pool deck?
A. Yes. You may bring your own chairs to the pool, but you must return them to your cabana at the end of the day. For safety purposes you may not use the club provided lounges on the pool deck at this time.
Q. Can we use the Club showers?
A. Yes. You can use the outdoor showers at the club, but you must maintain social distancing when doing so. Use of the indoor communal showers is not permitted at this time.
Q. Is outdoor dining available at the Beach Clubs?
A. Limited food and beverage options will continue to be available. We are evaluating whether we will expand food and beverage offerings.
Q. Will guests be allowed at the Clubs?
A. Yes, however reservations must be made with the Club office in order to bring guests. We may allow up to 100 guests per club per day and reservations will be made on a first come, first served basis.
Q. What Health & Safety precautions are being taken?
A. In addition to regular cleaning of the beach, bathrooms and cafeteria – the clubs have purchased CDC approved sanitizers, which will be used in those areas. Our staff will be wearing masks while on the property, and we respectfully request all guests visiting the club use their masks in all interior spaces and when accessing the beach. We have 6′ markers set up in the cafe to help you gauge social distancing guidelines. Additionally, we will be sanitizing the bathrooms every 45 minutes.
Q. Are we allowed to smoke or drink alcohol on the beach?
A. The National Park Service does not allow alcohol or smoking on federal beaches, similar to city guidelines. During this time, group gatherings are prohibited, and social distancing policies are in effect per current NYC guidance, which may change over time. Glass containers are also forbidden. Marijuana is always forbidden on National Park Service land.
Q. Do I need to wear a mask when coming from the beach to use the restrooms?
A. Yes, while you do not need to wear your face mask on the beach once you are seated at an appropriately social distanced location, it MUST be worn all other times. This includes when you are walking on the beach and at the clubs. You are also required to wear a mask on the beach if you are seated and approached by people not in your immediate group or if you cannot maintain appropriate social distancing.
PASSHOLDER STATUS / MEMBERSHIP FEES
Q. Will cabanas, cabanettes, and other accommodations be open?
A. Yes, limited access to accommodations is permitted.
Q. What does “limited access” to accommodations mean?
A. Accommodations may only be used for the following:
• Storage of food
• Storage of belongings
• Changing clothing
• Outdoor dining among members of the same household. Please note, you are free to set up your own tables on the sand for purposes of outdoor dining
• There will be no water service to accommodations, and you will not be able to shower in the accommodations
• Only every other cabana may be used at one time, and you must coordinate with your cabana neighbors in ensuring alternating use
• Gathering outside of cabanas is not permitted
• Blocking of walkways is prohibited
Q. When will vacant accommodations be available for rent?
A. Vacant accommodations are currently available for rent on a first come, first served basis. Please contact the club office for availability and to schedule an appointment.
Q. Will our passholder fees be adjusted as a result of the change in the operating season and the change in available amenities?
A. Yes, in addition to the 37% discount to fees for the 2020 Season that was previously announced, we will discount the accommodations that typically have water hook-up/service an additional 13%. In such cases, the cabana fees for the seasons will be 50% of the original published price. This does not apply to any opt-in extension of the 2020 Season described below.
Q. I would like to return for the 2020 Season. What should I do?
A. Please stop into the office and make your final payment. Once you do so and sign the COVID-19 Addendum to the Rules and Regulations, you are free to enjoy your summer.
Q. Why doesn’t my cabana have water supplied to it?
A. At this time cabanas may only be used for storage of food, personal belongings, for changing clothing, and for outdoor dining among members of the same party/family. Once New York city reaches the reopening phase in which full use of cabanas is allowed, the water will be turned on.
Q. My cabana doesn’t have electricity, when will the electricity be turned on?
A. We will have the electricity to all cabanas turned on within the next 7 days.
Q. What is the COVD-19 Addendum to the Rules and Regulations?
A. In order to ensure we are following State and City guidelines, we will be requiring passholder to follow some additional rules and regulations. This is necessary for everyone’s health and safety. If passholders fail to abide by these requirements, which are being implemented for everyone’s protection, passholders may have to forfeit 2020 passholder accommodation and rights, as well as all fees paid to date.
The COVID-19 Addendum to the Rules and Regulations will be provided to account holders when making their final payment at the club office and can also be found here.
Q. Can I roll my Summer 2020 deposit to the Summer 2021 season?
A. Yes, you may cancel your status as a Passholder for the 2020 season and “roll over” the funds on deposit to reserve membership for the 2021 season. In order to be eligible for this option, you must have no less than $2,500 on deposit to reserve a cabana and no less than $750 on deposit to reserve all other accommodations. Please be advised, JBay LLC will make vacant accommodations available to others on a first come, first served basis. Please complete the Summer 2020 Rollover and Summer 2021 Request Acknowledgement Form and send the completed form to [email protected]
Q. What if the club is open but I decide to skip the 2020 season?
A. If you decide to skip the 2020 season, several options are available to you:
• You may cancel your status as a Passholder and receive a complete refund. Please complete the Passholder Termination Request Acknowledgement Form. In selecting this option, you will not have a 2021 accommodation reserved unless you submit the customary $500 deposit between Sept. 1 and Oct. 31, 2020. The 2021 Rates will be provided prior to the deposit due date.
• You may cancel your status as a Passholder for the 2020 season and use funds on deposit to reserve a cabana for the 2021 Summer Season, you must have no less than $2,500 on deposit to reserve a cabana and no less than $750 on deposit to reserve all other accommodations. Please be advise, JBay LLC will make vacant accommodations available to others on a first come, first served basis.
Q. I’ve determined I am not returning to the beach club because of health concerns. How do I get my payments back?
A. Simply fill out the Passholder Termination Request Acknowledgement Form and return it to the club through U.S. Mail or e-mail; you can send your request via e-mail to [email protected] All cancellation requests must be in writing pursuant to your club agreement.
Q. I have a question about my refund, who do I contact?
A. If you have a question in regards to your refund, please reach out to [email protected]. Please keep in mind each refund will take approximately 4-6 weeks.
Q. Can we still opt for the $10 a day fee to access the beach?
A. No. The daily fee option for passholders was a temporary measure. Now that we are open, daily access is only available for passholder guests, at the standard rates. Additionally, as it has been in the past, guests or the general public may purchase a day pass for $40 a day. We will limit the number of guests to 100 per day, per club and a reservation must be made with the club office. The number of guests allowed may fluctuate based on the number of passholders in attendance at the club.
Q. I have already paid for the 2020 season. Will you extend the cancellation deadline in expectation of a delayed opening?
A. We have extended the cancellation deadline through July 15, 2020. Passholders who wish to cancel their reservations for the 2020 season may do so until July 15, 2020 and will receive a full refund less applicable transaction fees.
Q. I’m unsure if I want to keep my accommodation and passholder status for Summer 2020, what do I do?
A. We have now extended the deadline to cancel/make your decision regarding your membership for the Summer 2020 season. The new deadline is July 15, 2020.
Q. What if I decide to cancel for the 2020 season and then change my mind? Can I come back to the club?
A. You are free to reinstate 2020 membership at any time and apply any available funds on account to the 2020 season. If the cabana you typically rent is not available at this time, we will offer a similar option for your use, if available.
Q. Will the summer season be expanded into September?
A. We are working on a plan that may allow us to extend the summer season. More details to follow as we craft the plan and seek approval.
Q. I bought guest passes in 2019 that were valid until Summer 2020. What will happen to those?
A. Gust passes purchased in 2019, set to expire in 2020, will now be valid until the end of the Summer 2021 season.
Additional information can be found here:
Silver Gull: https://nysilvergull.com
Breezy Point Surf Club: https://nybreezypoint.com
Contact Jamie Blatman with questions at 347-757-4299 (leave a voicemail) or [email protected] As always, calls and emails will be responded to in a timely manner.